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Wednesday, July 13, 2011

business

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My internship at Putnam was an experienced that I was very proud of. It was great to work at Putnam and it was also great to leave Putnam. Some of the times that I spent at Putnam were beneficial to me because it represented a beginning of my professional life. However, there were times when I became frustrated while training and working at Putnam. The process of training did not prepare me for work. Therefore, I did struggle while taking calls. Nonetheless, my experienced at Putnam gradually became better as I learned more.


Training was terrible for 8% of the time. Even though the processing of training was terrible, I would like to mention that all the trainer were nice people who were very knowledgeable but lack the ability to develop a training strategy to prepare us for the actual work. For example, when learning how to search around the company’s intranet, there was too much emphasis on searching for items that were not considered to be part of a frequent call. When I was actually taking calls, I have to learn how to search for items myself that were relevant to most of the calls. Also, there were long hours of listening to the lady explaining to us how to talk on the phone instead of us practicing how to talk. Another problem was that there was very little focus on information that was going to be a frequent call such as ARP. ARP involved using sophisticated computer system to track checks. The trainer did not teach me how to do it on the system. He basically explained it to us just only by words and no example. In addition, the rest of the interns and I spend 4-5 hours straight listening to one of our trainers explaining to us about retirement plan. The bad part of this was that I later on discovered that very few calls were relevant to retirement plan. Only the basic retirement information was important and most of it was not. This upset me because I believe that I could use some of that time to really prepare myself for actual calls. Another thing was that there was too much emphasis on reading rather than practicing. I spend hours and sometime the whole day just reading chapters that they gave us. The chapters tells us how to form transactions, but I spend so little time practicing. Furthermore, part of my training was to sit down with other representatives and basically listen to their calls. I have to admit that it was very scary listening to other people taking calls. I really did not understand to what the shareholders were saying. It was like listening to a different language. When the representatives perform transaction on the computer, it was very confusing for me to watch and understand what they were doing. In contrast to the stress I faced, the final week of training was beneficial. I get to sit with one of the interns and take calls together. It was very frightening; however, it did felt good knowing that another clueless person was there with you and experiencing the same thing I was. At that time, there was one supervisor that walked around the interns ready to help us if we needed any help. That supervisor was very busy on that day.


After training was over, I went to work almost completely clueless. I felt like I just walked into Putnam for the very first time. I did not want to take any calls but did went through it on my first day because this was one of the many obstacles that I have to face in my life.


There were many bad parts when working at Putnam. One of them was that I was I sounded dumb because I did not know what to do when on calls. I lacked confidence because not want to help me. Every questions seem like a stupid questions to them. Additionally, I did not mind doing the work as long I was getting paid to do the work. However, a lot of works that I had to do took place beyond my work schedule. An example will be filling out forms sending out an array of forms requested by shareholders. I was not allowed to perform all these transaction while on the phone. Also, Putnam the opportunity to hear how investors felt about situations that affect the market.


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In conclusion, I came into Putnam ready to learned and better myself. My first couple of weeks was not what I expected. There were so much to learn about taking calls, but the trainers put too much emphasis on extensive details that were irrelevant for most calls. This resulted in me struggling when talking to customers. Eventually, I put some time in my performance with the help of my supervisor and fellow represtatives. Consequently, I got great grades on most of my calls. At the end of my internship, I felt a sense of relief and achievement. I was relief because I did not have to take any calls again. I felt a sense of achievement because I actually learned more about the real world of finance. I was proud that Putnam was my first real job and appreciate all the people who made the internship possible.





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